Effective Date: 12/15/2023

Thank you for shopping at The ShopArt. We appreciate your business and want to make sure you are satisfied with your purchase.

Returns

We accept returns within 5 days of the original purchase date. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To initiate a return, please follow these steps:

  1. Contact Us:
    • Reach out to our customer service team via Contact Us form. Please include your order number, the reason for the return, and any relevant details about the item you wish to return.
  2. Receive Authorization:
    • After contacting us, you will receive instructions on how to proceed with your return, including whether it is eligible for return and any specific conditions.
  3. Package Your Item:
    • Pack the item securely in the original packaging, if possible. Include any accessories or documentation that came with the product.
  4. Label Your Package:
    • Clearly label the package with the return authorization number provided by our customer service team. This helps us process your return more efficiently.
  5. Ship the Item:
    • Ship the item to the address provided by our customer service team. For your protection, consider using a trackable shipping service and purchasing shipping insurance.
  6. Receive Confirmation:
    • Once we receive your return, we will inspect the item and send you an email to notify you that we have received your returned item. We will also inform you of the approval or rejection of your refund.
  7. Refund Process:
    • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5 working days.”

Exchanges

In the rare event that you receive a defective or damaged item and need to exchange it for the same item, please follow these steps:

  1. Contact Us:

    • Reach out to our customer service team via [provide an email address or phone number]. Include your order number, details about the damage or defect, and any relevant information.
  2. Receive Authorization:

    • After contacting us, our customer service team will assess the situation. If your item is eligible for exchange, you will receive instructions on how to proceed, including any specific conditions.
  3. Package Your Item:

    • Pack the damaged or defective item securely in the original packaging, if possible. Include any accessories or documentation that came with the product.
  4. Label Your Package:

    • Clearly label the package with the exchange authorization number provided by our customer service team. This helps us process your exchange more efficiently.
  5. Ship the Item:

    • Ship the item to the address provided by our customer service team. For your protection, consider using a trackable shipping service and purchasing shipping insurance.
  6. Receive Confirmation:

    • Once we receive the damaged or defective item, we will inspect it and send you an email to confirm the receipt. We will then initiate the exchange process.
  7. New Item Shipped:

    • A new, undamaged item will be shipped to you promptly, and you will receive a confirmation with tracking details.

Refunds

Refunds are issued in the original form of payment. If your original payment method is no longer valid, the refund will be processed as a store credit.

Shipping

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over $500, consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact Us

If you have any questions about our Refund and Return Policy, please contact us.